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Playing Card Plethora / Re: Dissapointed with the lack of updates from the Army Men KS project
« on: May 17, 2013, 10:30:33 AM »
For those who don't know, Adams update
Update #14 - For backers only · May 15, 2013 · 87 comments
First, let me start by apologizing for my delay in keeping you informed of the progress of this project. I know that some of you have been concerned that I was not going to follow through or offer refunds, but that is not how I do business. My first concern is always with my customer. I will be honest, that my lack of response was due to my inexperience in handling something of this magnitude and my uncertainty in how to proceed.
A series of unfortunate events and poor management has resulted in this project not coming to fruition. I hate to say this, I truly do. It saddens me; I really loved this deck and wanted it to happen. After months of waiting around to find if I could legally create the deck I was finally given permission that by changing the name, the font and the plastic army figures I could produce the deck. So I start running the numbers again with all the new and most up to date costs. What I find is that with shipping, production, packing material and add-ons the total cost would be just shy of what was actually raised after all the Amazon and Kickstarter fees. These rising production and shipping costs have no longer made this project viable. I will therefore, be offering refunds to all that pledged on this project.
It bears noting that some of the money was already spent. As there should have been a profit I took care of some student loan debt that my wife and I have both accumulated. Yes, that was a poor decision. I should have held on to all the money until the decks were produced and shipped. I’ve been brooding on this subject for a month and it eats at me constantly, I can’t sleep at night thinking about this. I’m not telling you this for your pity I just want you to know that I am not a bad person. I never set out to “scam” anyone. My mother backed this project, my friends backed this project, and my co-workers and in-laws backed this project. I am embarrassed and shamed for the things that have happened. I started with the best of intentions. I let you down. I let my mother down who spread the word about this project to all her friends. I let my father down whose company I work for and represent, I let Russell, the founder of Circle City Card Company, down as he put his reputation on the line to give me support. And again I let all of you down.
Refunds
Yes, you may receive a refund. I want to make this right and that means I will offer a refund to any of my backers. Please note that I will not be able to refund everyone’s hard earned money immediately I will have to pay it back bit by bit. Due to the way Amazon and Kickstarter operate there is no way to just click a refund button and have the money sent back to the backers. There may have been a way soon after the money was collected but at this point that is not an option. Kickstarter and Amazon will also not be refunding the fees charged to me. In order to receive a refund you must send a self-addressed stamped envelope to:
Army Deck Refund Request
PO Box 375
Whiteland, IN 46184
You must include your backer name used on Kickstarter, the amount you pledged and the self-addressed stamped envelope by July 1st 2013. Refunds will be processed in the order requests are received.
Other Notes
Honeymoon – Some have asked if all the money was spent while my wife and I were on our honeymoon. I assure you it was not. That trip was booked and paid for months before the Kickstarter campaign began with money that was received on our wedding day. The flight was paid for with frequent flyer miles and we stayed in youth hostels the whole trip. It was not the Grand Voyage some have described it to be.
Circle City Card Company – As I mentioned before Russell is the founder of this company. He helped me out as we’re both Indianapolis natives and I hurt him. I will no longer be involved with anything to do with the Circle City Card Company.
Final Thoughts
Again, I am deeply saddened for the way things turned out. I am also incredibly embarrassed for the way things have been managed. I will do all I can to make this right and dig myself out of this hole I’m in. I never wanted this to happen and I completely understand all your frustration.
Please accept my deepest and most sincere apology,
I want to thank all of you that believed in this design and supported me.
Adam
Update #14 - For backers only · May 15, 2013 · 87 comments
First, let me start by apologizing for my delay in keeping you informed of the progress of this project. I know that some of you have been concerned that I was not going to follow through or offer refunds, but that is not how I do business. My first concern is always with my customer. I will be honest, that my lack of response was due to my inexperience in handling something of this magnitude and my uncertainty in how to proceed.
A series of unfortunate events and poor management has resulted in this project not coming to fruition. I hate to say this, I truly do. It saddens me; I really loved this deck and wanted it to happen. After months of waiting around to find if I could legally create the deck I was finally given permission that by changing the name, the font and the plastic army figures I could produce the deck. So I start running the numbers again with all the new and most up to date costs. What I find is that with shipping, production, packing material and add-ons the total cost would be just shy of what was actually raised after all the Amazon and Kickstarter fees. These rising production and shipping costs have no longer made this project viable. I will therefore, be offering refunds to all that pledged on this project.
It bears noting that some of the money was already spent. As there should have been a profit I took care of some student loan debt that my wife and I have both accumulated. Yes, that was a poor decision. I should have held on to all the money until the decks were produced and shipped. I’ve been brooding on this subject for a month and it eats at me constantly, I can’t sleep at night thinking about this. I’m not telling you this for your pity I just want you to know that I am not a bad person. I never set out to “scam” anyone. My mother backed this project, my friends backed this project, and my co-workers and in-laws backed this project. I am embarrassed and shamed for the things that have happened. I started with the best of intentions. I let you down. I let my mother down who spread the word about this project to all her friends. I let my father down whose company I work for and represent, I let Russell, the founder of Circle City Card Company, down as he put his reputation on the line to give me support. And again I let all of you down.
Refunds
Yes, you may receive a refund. I want to make this right and that means I will offer a refund to any of my backers. Please note that I will not be able to refund everyone’s hard earned money immediately I will have to pay it back bit by bit. Due to the way Amazon and Kickstarter operate there is no way to just click a refund button and have the money sent back to the backers. There may have been a way soon after the money was collected but at this point that is not an option. Kickstarter and Amazon will also not be refunding the fees charged to me. In order to receive a refund you must send a self-addressed stamped envelope to:
Army Deck Refund Request
PO Box 375
Whiteland, IN 46184
You must include your backer name used on Kickstarter, the amount you pledged and the self-addressed stamped envelope by July 1st 2013. Refunds will be processed in the order requests are received.
Other Notes
Honeymoon – Some have asked if all the money was spent while my wife and I were on our honeymoon. I assure you it was not. That trip was booked and paid for months before the Kickstarter campaign began with money that was received on our wedding day. The flight was paid for with frequent flyer miles and we stayed in youth hostels the whole trip. It was not the Grand Voyage some have described it to be.
Circle City Card Company – As I mentioned before Russell is the founder of this company. He helped me out as we’re both Indianapolis natives and I hurt him. I will no longer be involved with anything to do with the Circle City Card Company.
Final Thoughts
Again, I am deeply saddened for the way things turned out. I am also incredibly embarrassed for the way things have been managed. I will do all I can to make this right and dig myself out of this hole I’m in. I never wanted this to happen and I completely understand all your frustration.
Please accept my deepest and most sincere apology,
I want to thank all of you that believed in this design and supported me.
Adam
