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Messages - dm

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Playing Card Plethora / Re: Sultan Republic Playing Cards, Treasury Edition
« on: November 04, 2012, 12:32:53 AM »
So this DM is legit Ellusionist? That's cool.
Is there any reason why I paid $12 international shipping for 3 decks? When yesterday when I calculated shipping before checking out it was $22? I'm not complaining, and the transaction has already gone through, but I was curious to this.

As I said, we're looking into it, but at this time I can't comment without knowing everything.

DM.

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Playing Card Plethora / Re: Sultan Republic Playing Cards, Treasury Edition
« on: November 04, 2012, 12:21:05 AM »
I was wondering the same thing as sr15, but whenever I submit a support ticket, I never get a reply.

That's actually more troubling to me. Can you send me a PM with the email address you used and I'll look it up in our records. Unfortunately our spam filter is a little on the agressive side, but it shouldn't be prevently legitmate issues from getting through.

DM.

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Playing Card Plethora / Re: Sultan Republic Playing Cards, Treasury Edition
« on: November 04, 2012, 12:17:30 AM »

is there a possibility that I could get some money refunded on shipping if I already made a payment, or is it a lost cause?

We were made aware of the issue from these forums, so thanks for that. We're taking a look at the system and trying to figure out if anything was indeed wrong. We're not at all unreasonable, and if something jumps out at us that seems like it was, we'll take the steps to correct that.

Send your order information in a support ticket via esupport.ellusionist.com and let them know what you think has happened, and we'll (or myself) will look at the information on hand and get back to you.

As always, talking to us (Ellusionist) is the quickest way to get a proper response and the correct information.

Thanks for being patient. And remember, if you know the link, let the other people work for it too.

DM

4
Playing Card Plethora / Re: Sultan Republic Playing Cards, Treasury Edition
« on: November 04, 2012, 12:13:13 AM »
cause i told you I'm not lying. why would i?

He's lying, and perhaps just trying to have some fun.

If you want proof of how I know, I was the one who changed the URL. If you know how to find the decks the first time, you'll know the second time. We're also taking steps to make sure that no-one cheats. It's not fair to the people who actually did the work.

DM...
Ellusionist.com

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