So my variety box came in the mail today. The box is gorgeous. Triple-packaged and looks to be in perfect condition, as with all of CARC's orders are. I've ordered from them 5+ times in the last couple of months and I've always been very happy with the speed and condition of their shipped product. However...
my stomach dropped when I saw this. The main appeal of this box for me was the JN's. Call me a sucker for buying into the hype but I've always wanted to own one and now I finally do. However, I can't claim at all that this deck is in mint condition :/ Do I have a leg to stand on here? Can I possibly get a replacement? These pictures were taken literally 30 seconds after I opened the box.
edit: every other deck is in perfect condition. If this had happened to any of the other decks I would have just chalked it up to "one of those things", but I can't help but be bitter about this.
I just saw this because I'm traveling a bit this week.
Sorry about the trouble but don't worry, we'll fix it.
We definitely selected and shipped decks with pristine cellophane but I was afraid this might happen in transit.
They often seem to break at the same point due to how the cello was applied in the first place.
As with everything we sell at CA we will completely stand behind these decks. Everyone who has received a deck with broken cellophane can return it (insured and packed well) and we will replace it with another deck of the same color with pristine cellophane.
It's tricky because this 40 year old cellophane breaks extremely easily and even bubble wrapping etc. is a bit risky.
Bottom line is, don't worry, we have your back and will make it right for everyone with any trouble.
bk