I've actually had a funny story from them in the past. Their website's store had a huge glitch in that it didn't request separate shipping charges for different items.
So when the v6's came out I naturally got very excited when 12 books, two uncuts and a brick of v6 cost me only $14 in shipping. Three weeks later I contact them about the whereabouts of my package, and am replied to with "Yeah you'll need to pay an extra $30-something for shipping before we send them out."
After some conversations and, for some reason, Syd getting Dan involved in the mix, things were sorted out and I received my stuff. I'm pretty sure they held a bit of a grudge, but hey - if our store craps out months from now and randomly gives people free shipping, that's not on you guys it's on me.