Don Boyer wrote: “If nothing else, TBC does try to be responsive to the desires of its customers. While the super-rare version of the Luxury Crown deck is hard to obtain at a high price tier, the "standard" Luxury Deck, while it was available, was much more reasonably priced, without tiers or anything - buy 'em 'til they're gone, period.
I highly recommend you let TBC know how you feel on this topic. You've expressed your thoughts very clearly and respectfully here and I'm sure TBC would be very appreciative and receptive to receiving an email like this from a customer such as yourself.”
@ Don Boyer: TBC has graciously answered my concerns directly or indirectly in the past. I would not necessarily say they are appreciative of my comments but I was appreciative to have them answered. As you say, TBC does what they want to do. I have no aspirations of voluntarily transgressing my status as a customer by sending TBC an email.
In terms of this super-rare version of the Luxury Crown Deck, you and I both know that rareness does not necessarily equate to desirability. It’s an insult to TBC customer intelligence to put a $350 tier on it.
KPopFever605 wrote: “Moral of the Story: It's impossible to make everyone happy.”
@KPopFever605: But it’s NOT impossible to make a majority of your customers happy. This is something every company strives for.
KPopFever605 wrote: "Haha. I'm pretty sure everyone knows what the word "twice" implies, and, although it's about to be a new year, I'm pretty sure everyone knows what "this year" is."
@KPopFever605: I don’t know how much you read of Don and I going back and forth before you commented. I was simply defining the time frame I was referring to for Don because Don had interpreted what I originally wrote as the general usage of Gold Arcane’s in promotions (since their existence).
Google defines "transgress" as "infringe or go beyond the boundaries of (a moral principle or other established standard of behavior)." There's a second definition, but it's nautical-specific and doesn't apply. How would sending a company from which you make purchases an email be a transgression of your status as a customer? If anything, it makes you more important to them, because you're a customer who took the time and trouble to compose a message to them for whatever reason, be it to praise or to condemn. Emailing the company you buy from is pretty much standard practice for many customers, if for no other reasons but to either complain about a bad situation, speak well of a good situation or offer suggestions to better serve your needs, and it falls well withing the established standard of behavior for a customer.
You mentioned to KPop about the majority of customers. How do you know that your opinion is truly representative of the majority? Did you ask all of the Blue Crown's customers? Do you have a number in mind of just how many customers they have? A railroad train can have hundreds of wheels - if only one or two are squeaking far more loudly than the others, that doesn't make them a majority, it just makes them more audible - and more in need of grease!
There could be a hundred people complaining on their Facebook page about a particular concept, but if they have nine hundred other customers who are perfectly happy with the status quo and either comment positively or (for the most part) say nothing because they're content, their customer satisfaction rate is 90% - enviable in nearly any business. And the reality is they don't have anywhere near as many as a hundred complainants, nor do they have as few as a thousand customers, so the actual satisfaction rate is much higher.
And as far as KPop's "numeric" comments, ignore them. He sometimes butts in with tangential commentary like that which doesn't drive the conversation forward. We're used to it by now...
Sorry for the scatterminded first impressions. I'm on some heavy duty cough syrup for the cough i have had for 2 months
Now THAT explains a lot, bro!
Now that they're "sold out", I'm betting you that they'll put them up as one of their prize tier rewards.
Let's look at this statement for a minute, KPop. The holiday season ends in about a half-a-week. The Blue Crown doesn't do prize tiers as a general rule - just during the holidays. What on Earth makes you think they'll add it as a tier NOW, only to remove it in a few days? Are you getting these guys mixed up with Ellusionist or something? And to top it off, they're already offering the "mega-deluxe" version of this deck as a prize tier. They might offer them as prizes down the road, but not as a prize tier, at least not until the holiday season in 2013.
And by "sold out" I'm assuming you're referring to the policy of holding back a small supply. ALL the card companies do this, because unlike USPC's own decks, these don't come with a USPC guarantee card - it's the company who ordered them from USPC and is selling them who's responsible for making customers with defective decks whole, not the printer. They've replaced a 1st Edition Crown deck for me that had a printing defect. They don't keep an unlimited supply, but they do estimate how many defects the run should have at the "Q-level" at which it was commissioned and add in a margin of error on top of that in addition to a handful of decks for specific purposes like promotions and prizes.
Eventually, though, when the deck's been out a long enough time, it's assumed that any defects that were to be found would have been found, and whatever is left after replacing defective decks at that point become prizes. If I approached T11 tonight with a defective White Centurion deck, they'd have none to replace it with, having very publicly given away the last of the supply last holiday season. I had this happen once already with a defective deck of Ohio-made Propagandas - they sent me a red Bee Stinger instead, since they were out of the Propagandas (though they did mysteriously show up later in the market with a "maker's mark" of Erlanger)...