Hey!
There is no easy way to explain why it is taking so long to process these orders. There were a lot of problems that we weren't ready for, and yes this was our fault - we are manually putting each order back in (mainly the black crown orders since those were the orders that got messed up), refunding people where needed for shipping costs, adding t-shirt sizes to the orders, etc- this is why those orders are taking longer than others. We are a very small team and working non-stop. We moved to a new warehouse to handle the amount of orders placed. All that plus taking care of other orders (cyber monday, etc) make it very hard to catch up quickly - I hope everyone can somewhat understand. Other sites (as mentioned above) still have no shipped some orders also WITHOUT having any problems.
Anywayssss, enough crying from me - on to the good news? Ok...
The good news is that we ALWAYS put the customers first - we always listen to your feedback and needs. We never planned on printing v2 edition of the Crown Deck, but so many people wanted to actually use these cards so we decided to make them and give everyone a chance. So here we are again, where The Blue Crown wants every single customer to be happy ...so what are we going to do?...We are going to give EVERYONE who purchased a Black Crown Deck on Black Friday and is still waiting for their order one FREE Black Crown Deck in their order. That's right...one extra deck absolutely on us to say thank you for the patience!
There is another bit of really good news that we will announce soon (really really good news), but I'll leave that for later
As for now, I hope this keeps you guys from rioting haha, and makes you see that The Blue Crown will do anything in our power to make everyone happy! :p
Thanks!!
Alex^
