I totally hate it when people don't package your stuff properly. You can give as many excuses as you want about additional cost or poor handling on the postal service part, but i have bought from different KS projects and websites day in day out, with the same or cheaper shipping cost and i don't seem to get any problem from them.
While i understand there may be just 1 or 2 unfortunate incident about damaged parcel, this project just seems like he didn't care about proper packaging. Whether it be ignorance or not, it is still unacceptable. I think we should create a list on which are some of the better "packagers" and which are some of the worst just to give people some thought before pledging a new project.