I just checked my order and it's still being processed. Processed?
The order was placed on Nov. 25th. My checking account was charged Nov. 28th. The cards were clearly advertised as shipping on Dec. 5th. Here it is, Dec. 10th, and they're still processing it? What is it, "American cheese food"? Are the cards still in the oven and they're waiting for the filling to cool?
I'm writing an email to them stating my displeasure and that since the order is still being processed and hasn't shipped, I want to reduce my Fulton's purchase from 12 decks to only 3, and remove another item I ordered.
T11 and E shipped my Black Friday/Cyber Monday stuff fast, and I've had it all for several days now.
BC shipped my white Arrcos and I received them while they're still working on that weekend's order - but Alex Pandrea took the effort to contact me by email and in these forums to not only give me an apology but an extra Black Crown deck for my troubles; to me, that's a class act.
In my eyes, Dan and Dave leave a lot to be desired. I haven't heard "boo" from them since the order was placed. Pardon me, Mister Buck and Mister Buck, I think your hubris is showing... And this doesn't even cover the supposed release of the Tungstene deck, which their own CS rep stated would be released this week. Well gang, this week is nearly gone and Tungstene is still in the vaporware stage unless you bought a Variety Box v4. I'm giving them a few more hours yet, since they are on Pacific Time while I'm on Eastern Time, but I don't see those Tungstene decks coming out on time, much like my order.
Although, as I check their site now, it's 11:21pm Friday Pacific Time and there's now an extra "page" in the slide show of featured products for the Fulton's deck, with a slightly different photo. Could this have been placed in advance as a placeholder for the Tungstene deck? Who knows?
