Author (Read 26661 times)

dmbaggs · « **Reply #100 on:** March 19, 2012, 02:42:48 PM »

Quote from: CBJ on March 19, 2012, 02:33:51 PM

I'm still waiting too.. very frustrating.

Okay I thought that I might have been the only one. I have a tracking number and the statuses are no help. It's never updated or anything. Usually shipping within the U.S. takes a week and a half at most. I guess I'll just have to be patient

AceGambit · « **Reply #101 on:** March 19, 2012, 03:02:38 PM »

I ordered mine off the site as well, many weeks ago. They just arrived last Thursday.

Russell CircleCityCards · « **Reply #102 on:** March 19, 2012, 03:24:39 PM »

Hey everyone,

I said this in another thread, but it bears repeating here. We got many returned packages marked as 'undeliverable' by the post office, USA mostly. Adam had over 1,300 orders (kickstarter and .com) so having some come back isn't out of the ordinary. If any has not received their Kickstarter pledge please email us! We are almost caught up on web orders, I just got off the phone with Adam and he says he has about 30 or so to do before we are current. Luckily we wont be having these issues with the Americana decks, (if Bicycle ever decides to print them) all orders will be going out within 48 hours of purchase. We'll be opening up the pre-sales on them soon! Orders made to individuals on our website have priority over the resellers, that's a mistake we wont make twice!

Thanks everyone!

Adam@circlecitycards.com - He can answer your 'Revision 1' questions
Russell@circlecitycards.com - I can answer 'Brimstone' and 'Americana' questions
Sales@circlecitycards.com - for general questions not specific to a particular deck

phantom1412 · « **Reply #103 on:** March 19, 2012, 11:15:57 PM »

I haven't got either shipping confirmation or anything.
I sent emails to Adam, and message him at KS.
No answer feet. T-T

xZEROx · « **Reply #104 on:** March 19, 2012, 11:29:04 PM »

I had the same problem. No notifications or confirmations. So emailed Adam and he emailed me back within a day saying it'll be shipped today.

When did you email him?

Kickstarter message doesn't seem to reach him. I tried that too and nothing after a week.

DidoDido · « **Reply #105 on:** March 19, 2012, 11:59:05 PM »

hey Adam i sent u a message by kickstarter message system did u checked??

Jason

DidoDido · « **Reply #106 on:** March 20, 2012, 12:06:26 AM »

Anyone received uncut sheet with sign and individual number on it?? my one does not..

"About the Uncut Sheets... Uncut sheets will be a limited edition item. All Uncut sheets will be signed by the artist and individually numbered (you may opt out of this option if you so choose). The cost of an uncut sheet will be $40 so if you want to add any uncut sheets to an order than just add $40 to any order or select one of the rewards that includes an Uncut Sheet."

phantom1412 · « **Reply #107 on:** March 20, 2012, 12:44:15 AM »

He answered my KS message once about shipping address.
But he never answered my emails. I sent it several times.

Don Boyer · « **Reply #108 on:** March 20, 2012, 02:11:55 AM »

I picked up mine from the post office - arrived either Friday or Saturday, not sure which. But I didn't check to see when it was postmarked, so I don't know when it was shipped. And I missed the Kickstarter, ordered straight from the website.

I got decks in this order:
1 deck from BMPokerWorld, ordered after ordering from CCCC, and shortly after BMPW got them in stock.
1 deck with autograph from winning an FB contest, won after ordering from BMPW and received about a week-plus ago
2 decks ordered from CCCC shortly after the KS ended.

I was surprised they didn't simply combine my CCCC order with the contest prize...

dmbaggs · « **Reply #109 on:** March 22, 2012, 10:54:37 PM »

I just got my Kickstarter order in the mail today!! It took forever but it was well worth the wait. Both the cards and uncut sheet are incredible looking! I can't wait to break in a deck and really have fun with it

wiepie · « **Reply #110 on:** March 23, 2012, 12:37:47 AM »

Quote from: cji1321 on March 20, 2012, 12:06:26 AM

Anyone received uncut sheet with sign and individual number on it?? my one does not..

"About the Uncut Sheets... Uncut sheets will be a limited edition item. All Uncut sheets will be signed by the artist and individually numbered (you may opt out of this option if you so choose). The cost of an uncut sheet will be $40 so if you want to add any uncut sheets to an order than just add $40 to any order or select one of the rewards that includes an Uncut Sheet."

same here, I received my uncut without any sign on it...!!

DidoDido · « **Reply #111 on:** March 23, 2012, 12:45:55 AM »

hey wiepie, did u tried to contact seller?? he ignored my messages since 2 weeks..... we should ask him for a certificate of uncut sheets with individual and signature on that certificate...

DidoDido · « **Reply #112 on:** March 23, 2012, 01:53:32 AM »

i ordered 3 dekcs and 1 uncut so i paid $62(including shipping) however i only recieved 2 decks and 1 uncut...

DeckOfCards · « **Reply #113 on:** March 23, 2012, 10:09:26 AM »

I received none!!!!!

Don Boyer · « **Reply #114 on:** March 24, 2012, 02:22:08 AM »

Have you guys considered contacting Adam and Russ on the CCCC website? I'd think that's the fastest route to getting a customer service issue settled.

DidoDido · « **Reply #115 on:** March 24, 2012, 02:35:05 AM »

he never answer my email...

jhayel84 · « **Reply #116 on:** March 24, 2012, 04:52:22 AM »

Quote from: cji1321 on March 24, 2012, 02:35:05 AM

he never answer my email...

Where did you send your email? I had a problem with my order before but was rectified by Russell within a reasonable time

TigerKnee · « **Reply #117 on:** March 24, 2012, 09:04:21 AM »

Quote from: Don Boyer on March 24, 2012, 02:22:08 AM

Have you guys considered contacting Adam and Russ on the CCCC website? I'd think that's the fastest route to getting a customer service issue settled.

They sent me an unsecured tube and everything fell out. I sent a message via Kickstarter page, they admitted fault and said they are resending. That was on 3/9!!! I've sent e-mails atclarkson@gmail.com and Adam@circlecitycards.com THREE times and have gotten no response. I'm at a point now where I am looking at getting my money back and just avoiding Kickstarter all together because this is F'ing ridiculous. I could've gotten these cards elsewhere already. The headache and lack of customer service simply isn't worth the few dollars I was going to save.

TL:DR - GRRRRRR

Russell CircleCityCards · « **Reply #118 on:** March 24, 2012, 09:11:01 AM »

Hey guys,

Im not sure exactly what is happening on Adam's end. He is in Atlanta right now and should be back Sunday, I believe. We are going to have a sit down and get all of these orders figured out first thing when he returns.

- Russell

phantom1412 · « **Reply #119 on:** March 26, 2012, 12:26:32 AM »

I haven't got any decks too.
No reply mails or message too.

CBJ · « **Reply #120 on:** March 26, 2012, 01:04:59 PM »

I guess the thing that frustrates me is that an individual pledges on kickstarter to help get these decks to the market... it gets funded!

Then, the wholesellers get them first, and I have to wait another month! I really think the individuals should get them first.

I'm STILL waiting for mine. Taking way to long.

I think next time, I'll skip the KS funding, and wait for the Wholesellers... I'll get the decks faster.

CBJ

NathanCanadas · « **Reply #121 on:** March 26, 2012, 01:07:43 PM »

I think that that's a problem. I don't think it's fair to let the resellers make money on your decks BEFORE the ones who made this possible can even touch their decks.

vmagic · « **Reply #122 on:** March 26, 2012, 06:12:30 PM »

Couldn't agree more. I'm still waiting for mine as well and it should have been shipped to me a few weeks ago judging by his last update. He's not even responding to people's messages!

NathanCanadas · « **Reply #123 on:** March 26, 2012, 06:23:12 PM »

Quote from: vmagic on March 26, 2012, 06:12:30 PM

Couldn't agree more. I'm still waiting for mine as well and it should have been shipped to me a few weeks ago judging by his last update. He's not even responding to people's messages!

Well it's also kinda hard for him to respond to all of his messages. He has more than a thousand backers. Imagine having 1K messages to read and respond to?

Adam Circle City Card Co. · « **Reply #124 on:** March 26, 2012, 08:59:25 PM »

Hey Everyone, I am terribly sorry for not responding to everyones concerns. If you still have not received what you ordered could you please resend me an email. I am so sorry for how poorly I have handeld this whole shipping situation and I am working to try and get it sorted out. Phantom and Tigerknees I know which orders are yours and I will get them out and send you tracking info. Vmagic I'm not sure who you are in real life please send me an email and I will get you taken care of. CBJ, I sent your order out to you over a month ago. you contacted me a bit ago about not receiving your cards and I believe I responded in a timely fashion. Have you still not received your package? let me know and I will get you taken care of.